Choosing the right outsourcing partner: 4 critical considerations
Outsourcing Partner – As Business Process Outsourcing (BPO) models evolve into 2021 and beyond, two key trends stand out: more business-critical functions will increasingly be outsourced,
Outsourcing trends and future outlook
The future of outsourcing industry In our earlier article about outsourcing for sustainability in a changed future, we highlighted how COVID-19 has been an important
Navigating an uncertain future with a clearer view of data
Build operational resilience by driving visibility over meaningful data In the final insights piece of our series, Leading for a changed future – what are
Nurturing an enterprise-wide resilient compliance culture that performs
In the latest insights piece of our ongoing series, Leading for a changed future – what are your ‘AHA’ moments, we explore the complex landscape
Getting ready for the new world with the right technology
In this article, we examine the pivotal role of new technology in shaping the new world working environment. What are the key considerations for determining the most appropriate innovative solutions for your business?
Successfully managing your new elastic workforce
New working concept – the elastic workforce A critical change out of the COVID-19 crisis is the shaping of a new working concept – the
What is Operational Resilience in a post-crisis world?
The unprecedented nature of the COVID-19 crisis has changed the business landscape forever. Now, leaders are grappling with the rapid onset of a new normal;
The beginning of a new era: Post Covid-19
In our crisis management insights series, we have shared tips and tools to help leaders lead through a new normal era and come out the
Whitepapers
Offshoring Last Resort
The sluggish economic recovery and pressure to increase earnings continues to
Elements of Continuous Improvement
Creating operational excellence and instilling a culture of continuous improvement is
The Inherent Flaw of Using Averages
Most white-collar organizations rely on average processing times to underpin their
Avoiding BPM Project Pitfalls
Executives seeking process improvement are adopting Business Process Management (BPM) solutions
The Crime of Wasted Capacity
In many industries, there is an incredible amount of latent business
Blended Work Teams
Vendors in the market are encouraging their clients to implement “blended
Overcoming the fear of sharing individual results
Early on in our engagements, the most common fear our consulting
Flexible Work Teams
Vendors in the market are increasingly encouraging their clients to develop
Outsourcing for sustainability in a changed future
An Enlighten Leaders’ Guide What are your ‘AHA’ moments of 2020
Achieve operational resilience in 2021
An Enlighten Leaders’ Guide LEADING FOR A CHANGED FUTURE What are
