Some of the world’s largest life and P&C insurance companies have realized exceptional and sustainable gains in capacity, productivity and efficiency by introducing Enlighten’s transformation program.
The insurance industry has become intensely competitive with aggressive national campaigns offering ever more attractive rates. New Business, Underwriting and Claims processing areas are ripe for reducing costs and raising productivity, quality and service levels, thereby becoming more competitive in the process. Unfortunately, this potential is rarely realized because most companies do not have the appropriate operational metrics in place. And even with the right metrics in place, managers must also be provided with the necessary training and coaching to make the most productive use of these operational systems.
Enlighten’s transformation program and supporting SaaS analytics suite provides the performance changes you are looking for, without the need to change your current IT systems or investigate disruptive outsourcing. The program involves intense on-the-job training, coaching and mentoring designed to build sustainable competence and generate the culture shift that drives sustainable performance gains far into the future. For an estimate on the gains your organization could reap by partnering with Enlighten, contact us for an on-site assessment.
I can’t picture running my operation – and my team driving the outcomes that they do – without the Enlighten toolkit, because it’s so simple and enables succesful transformation.