Business Process Outsourcing

Enlighten and the BPO Sector

Business process outsourcing (BPO) is becoming an increasingly popular strategy for companies looking to reduce operational costs and focus on improving core business operations. However, in a highly competitive environment, it can be difficult for both onshore and offshore BPOs to sustain high performance. Enlighten helps you enhance productivity and capacity by a dramatic and sustainable margin in business process outsourcing. We partner with you to gain greater control over your capacity, cost and quality within a single budget year.

BPO Factsheet

Over the next five years, BPO growth is expected to rise, with companies seeking new operational efficiency at a reduced cost. This trend is underpinned by rising demand for technical expertise, particularly in IT, human resources, recruitment and finance, which many companies lack internally.

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I can’t picture running my operation – and my team driving the outcomes that they do – without the Enlighten toolkit, because it’s so simple and enables succesful transformation.


Operation Manager - National Information Brokerage, Mortgage Services & Training SAI Global
Crisis leadership. Learn more on Enlighten.