Enlighten and the Healthcare Sector

The Australian Government’s new healthcare reforms will see an increased focus on making health insurance more transparent, inclusive and easier for customers to understand by 2020. Health insurers are now under increased pressure to drive down administration costs, and improve quality and service.
At Enlighten, we help you maximise performance and improve quality of service in healthcare insurance. We partner with you to improve back and middle-office functions, process claims faster and activate results within a single budget year.


Australia’s ageing population is driving increased demand for health insurance services. At the same time, customers are experiencing a rise in out-of-pocket expenses, with a swing away from private health cover. As a result, the Australian Government has introduced a new healthcare reform to make health insurance more accessible and affordable for consumers.

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Case study

Pharmacy benefit management

Enlighten helped a fast-growing US provider of pharmacy benefit services standardise processes and improve efficiency to provide the very best care for patients.

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Case study

Healthcare insurance

By partnering with a 60,000 member healthcare fund, we helped improve productivity across Member Services, Hospital Services and Claims.

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Case study

Healthcare insurance for union members

Backlogs and cycle times are a major barrier to quality service. We helped 110,000 member private health insurer reduce these barriers to deliver improved service for members.

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I can’t picture running my operation – and my team driving the outcomes that they do – without the Enlighten toolkit, because it’s so simple and enables successful transformation.
Minos Paterakis
Operation Manager – National Information Brokerage, Mortgage Services & Training SAI Global

Let’s start a conversation

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Level 2, 6 O’Connell Street
Sydney NSW 2000

+612 9232 2771

175 Federal Street, Suite
900 Boston MA 02110

+1617 535 7641