Healthcare
Factsheet
Australia’s ageing population is driving increased demand for health insurance services. At the same time, customers are experiencing a rise in out-of-pocket expenses, with a swing away from private health cover. As a result, the Australian Government has introduced a new healthcare reform to make health insurance more accessibleand affordable for customers.
Case study
Pharmacy benefit management
We helped a fast-growing US provider of pharmacy benefit services standardise processes and improve efficiency to provide the best care for patients.
Case study
Healthcare insurance
We helped a 60,000 member healthcare fund improve productivity across Member Services, Hospital Services and Claims.
Case study
Healthcare insurance for union members
We helped 110,000 member private health insurer reduce backlogs and cycle times to better serve members.
Media
Media Release – Outsourcing is dead if not done properly, says latest industry report
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The business case for BPO: Integrating outsourcing into your business plan
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