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The Inherent Flaw of Using Averages

Most white-collar organizations rely on average processing times to underpin their benchmarks and performance standards. In fact, the use of “averages” in calculating benchmarks is so prevalent and widespread in the white-collar environment that executives frequently fail to grasp the serious consequences of using this approach. Here, you could find the flaw of averages gathered by Enlighten’s leadership team that you need to know in order to avoid the same mistakes other organisations did.

Crisis leadership. Learn more on Enlighten.