Enlighten and the Retail Sector

Online marketplaces are disrupting Australia’s retail market as we know it. With the arrival of global powerhouse Amazon, retailers are under fire to go digital and leverage the power of data, or be left behind. Enlighten helps you gain visibility of systems and processes, reduce waste and enhance customer service. We enable you to meet the peaks and troughs of day-to-day business more efficiently and keep customers happy.

Retail Factsheet

The online market is becoming an increasingly important sales channel for retailers and brands to reach a broader audience in Australia and tap into international markets. As online marketplaces become the go-to platform, retailers need to fully understand their customer base by unleashing the power of data.

Case study

Find out how a multi-nation retailer was able to increase the cost competitiveness of its administration processing while reducing customer complaints. The retailer maintained consistent staff hours, improved skills coverage by 67% and achieved its highest ever level of daily throughputs.

Case study

We helped a national Australian retail chain create a performance-driven culture to reduce waste and non-value-add activity in stores while maintaining excellence in customer service. The company improved store presentation with a more consistent set-up, increased flexibility of the workforce and reduced costs by 23%.

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Enlighten helped us to completely re-look at every activity that we did in a store and question why do we do it and why do we do it that way. Enlighten’s external point of view challenged us in terms of asking those questions


Non-Executive Director and former CEO of Best & Less
Crisis leadership. Learn more on Enlighten.