Industries

Retail

#HowWeHelped

Enlighten helped us to completely re-look at every activity that we did in a store and question why do we do it and why do we do it that way. Enlighten’s external point of view challenged us in terms of asking those questions

HOLLY KRAMER

Non-Executive Director and former CEO of Best & Less

Online marketplaces are disrupting Australia’s retail market as we know it. With the arrival of global powerhouse Amazon, retailers are under fire to go digital and leverage the power of data, or be left behind. Enlighten helps you gain visibility of systems and processes, reduce waste and enhance customer service. We enable you to meet the peaks and troughs of day-to-day business more efficiently and keep customers happy.

Retail Factsheet

The online market is becoming an increasingly important sales channel for retailers and brands to reach a broader audience in Australia and tap into international markets. As online marketplaces become the go-to platform, retailers need to fully understand their customer base by unleashing the power of data through these retail factsheet.

State of play

  • Ecommerce in Australia is growing rapidly; Australia is currently the 10th largest ecommerce market in the world by revenue.
  • Australians spent $27.5 billion buying goods online in 2019, an increase of almost 25 per cent year compared to the previous year.
  • 28.8 per cent of consumers completed retail transactions via their smartphones in 2019, a 6 point increase from 2018.
  • Research by Ecommerce Foundation shows that about 65% people of Australia shop online and this trend is going up.
  • Australian online retailers face few bureaucratic hurdles and barriers to entry, boosting Australia’s appeal for foreign investors.

 

At Enlighten, we partner with retailers to provide the visibility of data and metrics that improve customer profiling and carve out business success. We empower companies to tailor products and services to the individual needs of customers, even as competition heats up in the market.

Enlighten’s transformation program and its supporting SaaS analytics can provide the performance changes you are looking for, without the need to change your current IT systems or resort to disruptive outsourcing.

Over the course of 20 weeks, the program will transform your back-office culture. Your teams will be focused on performance and quality, fuelled by the visibility of performance metrics and analytics that activate results.

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Latest Success Stories

Case study

Find out how a multi-nation retailer was able to increase the cost competitiveness of its administration processing while reducing customer complaints. The retailer maintained consistent staff hours, improved skills coverage by 67% and achieved its highest ever level of daily throughputs.

Case study

We helped a national Australian retail chain create a performance-driven culture to reduce waste and non-value-add activity in stores while maintaining excellence in customer service. The company improved store presentation with a more consistent set-up, increased flexibility of the workforce and reduced costs by 23%.
Crisis leadership. Learn more on Enlighten.