ENLIGHTEN SOFTWARE SUPPORTS MANAGEMENT DISCIPLINES
ENERGISE ENGAGEMENT
Participate more effectively in daily team huddles and management meetings with timely, actionable information and common metrics.
FUEL PROBLEM-SOLVING
Gain visibility into bottlenecks, productivity issues and the cumulative impact of waste to prioritise and solve problems.
PROACTIVELY MANAGE
Create daily and weekly plans, coach team members and deliver quality with consistent management disciplines.
BALANCE WORKLOADS
Understand capacity and skill requirements for the days, weeks and months ahead to optimise resource allocation across the business.
SET TARGETS EFFECTIVELY
Use scenario modelling and waste insight to understand your team’s true potential and confidently set achievement goals.
ACCELERATE GAIN
Measure and improve. Develop a culture of continuous improvement that rewards progress. The timely feedback cycle makes this possible.
DASHBOARDS PROVIDE HOLISTIC DAILY GUIDANCE AT EVERY LEVEL
BALANCED SCORECARD
Individual, team-level and executive roll-up dashboards enable clear visibility of productivity, efficiency, quality, employee engagement and customer service levels. Ensure performance goals are balanced with quality and service objectives.
Traffic-light colour coding makes it easy to focus on what needs attention. See trends with data roll-ups. Drill down to analyse problems and spot bottlenecks.
KNOW WHERE YOU STAND, EVERY DAY
PERFORMANCE MEASUREMENT
Consistent metrics for all teams enables common performance language and fair comparisons. Daily, meaningful performance feedback aids target setting, coaching and performance
optimisation by teams.
Performance data is timely, relevant and actionable. Transparency means everyone knows where they stand and what to do. Executives gain visibility across business units.
UNDERSTAND YOUR RESOURCE REQUIREMENTS AND CAPACITY
FORECASTING & PLANNING
Stop resource hoarding and ensure you’re ready for expected and unexpected volume spikes. Enlighten builds in advanced forecasting methodologies that predict volumes and help you model capacity requirements. The software translates the complex interplay of volume trends and granular time standards into reliable and easy-to- interpret resource requirements. Long-term forecasting feeds monthly, daily and weekly scenario modeling. Proactive planning and dynamic right-sizing becomes the norm.
UNCOVER, QUANTIFY AND ERADICATE WASTE
CONTINUOUS LEAN
Enlighten’s unique methodology and measurement system makes waste visible and quantifiable. Teams know how much time is spent on value-add work, non-value-add work and waste. Waste is categorised, enabling data-based decision-making, action plans and escalations. Waste is aggregated across business areas enabling executive insight, prioritisation of improvement efforts and accurate measurement of Lean initiative impact.
UNDERSTAND AND MINIMISE COSTS, WHILE ACCELERATING THROUGHpUT
ACTIVITY-BASED COSTING
Analyse unit costs as well as end-to-end process costs. Identify improvement opportunities that will provide the greatest ROI. Accurately measure the cost benefit of completed process improvement initiatives. Prioritise waste eradication and process improvement initiatives that accelerate throughput and provide the greatest customer value.
Discover Enlighten’s next-level enhancements!
At Enlighten, we’re all ears when it comes to our clients. Your invaluable feedback has fuelled a wave of world-class improvements in our upcoming release. Buckle up for the grand reveal:
- Swift Data Connection: Say goodbye to integration headaches! Our revolutionary data connector streamlines the process of linking your essential workflow and telephony systems to ours. The best part? It takes mere minutes, without burdening your IT team.
- Elevated Learning with EIM: Brace yourself for an upgraded experience on our Enlighten Institute of Management (EIM) platform. We’ve fine-tuned it to match the native feel you love during your daily Enlighten journey. Whether it’s training content, skill-building, or professional growth, EIM now delivers seamless excellence.
- Meet the EIM Dashboard: Our all-new EIM dashboard offers a panoramic view of your learning universe. Track completed courses, explore ongoing learning opportunities, and seamlessly enrol in fresh content. It’s like having your own personal compass for professional development!
Get ready to unlock productivity, streamline processes, and elevate your learning game with Enlighten’s latest release.
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ENLIGHTEN SOFTWARE 3.3.0
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