While Australia is well-integrated into global markets, it has managed to escape the worst of global financial crises. Australia’s performance over the past two and half decades has been attributed to successful economic reforms, our strategic location in Asia and strong population growth.
Financial management company
A financial services overcame service level issues to improve performance and productivity. In the process both employee engagement and customer satisfaction grew exponentially, delivering results well above expectations.
Financial services firm
We helped an international financial services firm, with more than 10.8 million active brokerage accounts, increase both customer satisfaction and employee engagement. This had a lasting impact on bottom line profits and company culture.
International banking institution
A leading provider of financial services overcome its issues around company culture, to dramatically improve back-office productivity and customer service levels. This was achieved by partnering with senior management and using the unique Enlighten methodology.
Global financial services firm
Enlighten showed a global financial services company how to realise a 30 per cent increase in productivity, while improving both customer satisfaction and staff engagement. Results delivered were well beyond the expectations of management involved.
Leading global provider of insurance
We helped one of the biggest financial institutions in Australia identify direct cost savings of $57 million per year, dramatically increasing their overall productivity efficiency throughout the company.
Leading banking institution
By partnering with management at one of the leading global providers of insurance, Enlighten helped reduce operational costs and improve efficiency and productivity by more than 25 and 50 per cent respectively.
P&C specialty insurance back-office
We assisted one of the main players in American insurance grow back office operations capacity to handle increasing workload. Efficiency was improved by 54 per cent, yielding $US 2M cost savings, while maintaining quality and improving culture.
P&C insurance call centre
Using our methodology, one of America’s biggest P&C insurers improved active management and training to enhance service levels and productivity. Average Handle Time reduced by up to 25 per cent while service levels increased by between 58-75 per cent.
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