While Australia is well-integrated into global markets, it has managed to escape the worst of global financial crises. Australia’s impressive performance over the past two and half decades has been attributed to successful economic reforms, our strategic location in Asia and population growth.
Financial management company
We helped a leading provider of financial services overcome service levels issues to manage performance or gauge productivity better. In the process employee performance and customer satisfaction grew.
Financial services firm
We helped a global leader in financial services firm, boasting more than 10.8 million active brokerage accounts, to increase their focus on customer satisfaction and employee engagement.
International banking institution
We helped a leading provider of financial services overcome its issues around keeping employees engaged, as well as improve back-office productivity and customer service.
Global financial services firm
We helped a leading provider of financial services to realise a 30 percent increase in productivity levels while improving customer satisfaction and staff engagement.
Leading global provider of insurance
We helped one of the leading financial institutions in Australia identify direct cost savings of $57 million per year, increase overall productivity by 58% and increase efficiency by 66%.
Leading banking institution
We helped one of the leading global providers of insurance reduce operational costs, improve efficiency by 25.4%, and improve productivity across teams by over 50%.
P&C specialty insurance back-office
We helped one of the largest US P&C insurers grow capacity in centralised back-office operations to handle increasing workload during phased location consolidation without overworking associates. Efficiency was improved by 54% during the 20-week pilot project, yielding $US 2M cost savings while maintaining quality and improving culture.
P&C insurance call centre
We helped one of the largest US P&C insurers improve active management and training to enhance service levels and productivity. Across multiple groups, Average Handle Time reduced 9-25% while service levels increased by 58-75% in 20 weeks.
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