Financial Services

Over the last 25 years, Australia has experienced the longest period of recession-free growth of any developed country. However, new technologies and disruptive players are now threatening to destablise the banking and finance industry.
To remain competitive, companies must innovate and ensure internal processes are running smoothly. At Enlighten, we help you unlock a competitive advantage in retail and commercial banking. We partner with you to improve back-office efficiency, enhance customer service and differentiate your business within a single budget year.

Factsheet

While Australia is well-integrated into global markets, it has managed to escape the worst of global financial crises. Australia’s impressive performance over the past two and half decades has been attributed to successful economic reforms, our strategic location in Asia and population growth.

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Case study

Financial management company

We helped a leading provider of financial services overcome service levels issues to manage performance or gauge productivity better. In the process employee performance and customer satisfaction grew.

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Case study

Financial services firm

We helped a global leader in financial services firm, boasting more than 10.8 million active brokerage accounts, to increase their focus on customer satisfaction and employee engagement.

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Case study

International banking institution

We helped a leading provider of financial services overcome its issues around keeping employees engaged, as well as improve back-office productivity and customer service.

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Case study

Global financial services firm

We helped a leading provider of financial services to realise a 30 percent increase in productivity levels while improving customer satisfaction and staff engagement.

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Case study

Leading global provider of insurance

We helped one of the leading financial institutions in Australia identify direct cost savings of $57 million per year, increase overall productivity by 58% and increase efficiency by 66%.

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Case study

Leading banking institution

We helped one of the leading global providers of insurance reduce operational costs, improve efficiency by 25.4%, and improve productivity across teams by over 50%.

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Case study

P&C specialty insurance back-office

We helped one of the largest US P&C insurers grow capacity in centralised back-office operations to handle increasing workload during phased location consolidation without overworking associates. Efficiency was improved by 54% during the 20-week pilot project, yielding $US 2M cost savings while maintaining quality and improving culture.

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Case study

P&C insurance call centre

We helped one of the largest US P&C insurers improve active management and training to enhance service levels and productivity. Across multiple groups, Average Handle Time reduced 9-25% while service levels increased by 58-75% in 20 weeks.

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Media

Enlighten Announces Version 3.0

Enlighten Announces Version 3.0 Wednesday 13th June 2019. Sydney, Australia.Enlighten (https://enlighten-opex.com.au/) announced today the release of its 3.0 software version which aims to make it even easier for companies and ...
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Media Release – Outsourcing is dead if not done properly, says latest industry report

Outsourcing is dead if not done properly, says latest industry report Monday 12 November 2018. Sydney, Australia. The outsourcing sector needs to sharpen its act or face losing significant business, ...
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#HowWeHelped

Enlighten’s tool offers a lot more granularity and transparency around performance, which means that my managers can plan and review on a daily – and even hourly – basis, and make adjustments based on real-time data.
Matthew Wood
General Manager - Policy Operations, Allianz Australia Insurance Limited

Let’s start a conversation

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Sydney NSW 2000

+612 9232 2771

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900 Boston MA 02110

+1617 535 7641