Financial Services

Over the last 25 years, Australia has experienced the longest period of recession-free growth of any developed country. However, new technologies and disruptive players are now threatening to destablise the banking and finance industry.
To remain competitive, companies must innovate and ensure internal processes are running smoothly. At Enlighten, we help you unlock a competitive advantage in retail and commercial banking. We partner with you to improve back-office efficiency, enhance customer service and differentiate your business within a single budget year.

Factsheet

While Australia is well-integrated into global markets, it has managed to escape the worst of global financial crises. Australia’s performance over the past two and half decades has been attributed to successful economic reforms, our strategic location in Asia and strong population growth.

Read more

Case study

Financial management company

A financial services overcame service level issues to improve performance and productivity. In the process both employee engagement and customer satisfaction grew exponentially, delivering results well above expectations.

Read more

Case study

Financial services firm

We helped an international financial services firm, with more than 10.8 million active brokerage accounts, increase both customer satisfaction and employee engagement. This had a lasting impact on bottom line profits and company culture.

Read more

Case study

International banking institution

A leading provider of financial services overcome its issues around company culture, to dramatically improve back-office productivity and customer service levels. This was achieved by partnering with senior management and using the unique Enlighten methodology.

Read more

Case study

Global financial services firm

Enlighten showed a global financial services company how to realise a 30 per cent increase in productivity, while improving both customer satisfaction and staff engagement. Results delivered were well beyond the expectations of management involved.

Read more

Case study

Leading global provider of insurance

We helped one of the biggest financial institutions in Australia identify direct cost savings of $57 million per year, dramatically increasing their overall productivity efficiency throughout the company.

Read more

Case study

Leading banking institution

By partnering with management at one of the leading global providers of insurance, Enlighten helped reduce operational costs and improve efficiency and productivity by more than 25 and 50 per cent respectively.

Read more

Case study

P&C specialty insurance back-office

We assisted one of the main players in American insurance grow back office operations capacity to handle increasing workload. Efficiency was improved by 54 per cent, yielding $US 2M cost savings, while maintaining quality and improving culture.

Read more

Case study

P&C insurance call centre

Using our methodology, one of America’s biggest P&C insurers improved active management and training to enhance service levels and productivity. Average Handle Time reduced by up to 25 per cent while service levels increased by between 58-75 per cent.

Read more

Contact us

Get in touch with us and let’s start a conversation

Contact us

Media

Enlighten listed in Gartner 2019 Hype Cycle for Human Capital Management Technology

Enlighten listed in Gartner 2019 Hype Cycle for Human Capital Management Technology Wednesday 21 August 2019. Sydney, Australia. Enlighten has once again been listed in Gartner’s Hype Cycle series, under ...
Read More

Will Tregurtha Extends Unbroken Podium Run To Four

Will Tregurtha Extends Unbroken Podium Run To Four In line with our mission to help clients become operationally exceptional and carve out a competitive edge, race car driver, William Tregurtha ...
Read More

#HowWeHelped

Enlighten’s tool offers a lot more granularity and transparency around performance, which means that my managers can plan and review on a daily – and even hourly – basis, and make adjustments based on real-time data.
Matthew Wood
General Manager - Policy Operations, Allianz Australia Insurance Limited

Let’s start a conversation

Enlighten logo-22

Level 2, 6 O’Connell Street
Sydney NSW 2000

+612 9232 2771

175 Federal Street, Suite
900 Boston MA 02110

+1617 535 7641