Financial Services

Over the last 25 years, Australia has experienced the longest period of recession-free growth of any developed country. However, new technologies and disruptive players are now threatening to destabilise the banking and finance industry. 

To remain competitive, companies must innovate and ensure internal processes are running smoothly. At Enlighten, we help you unlock a competitive advantage in retail and commercial banking. We partner with you to improve back-office efficiency, enhance customer service and differentiate your business within a single budget year.

Finance Factsheet

While Australia is well-integrated into global markets, it has managed to escape the worst of the global financial crises. Australia’s performance over the past two and half decades can be attributed to successful economic reforms, a strategic location in Asia and strong population growth.

Case study

Using our methodology, one of America’s biggest P&C insurers improved active management and training to enhance service levels and productivity. Average Handle Time reduced by up to 25 per cent while service levels increased by between 58-75 per cent.

Case study

We assisted one of the main players in American insurance grow back office operations capacity to handle increasing workload. Efficiency was improved by 54 per cent, yielding $US 2M cost savings, while maintaining quality and improving culture.

Case study

By partnering with management at one of the leading global providers of insurance, Enlighten helped reduce operational costs and improve efficiency and productivity by more than 25 and 50 per cent respectively.

Case study

We helped one of the biggest financial institutions in Australia identify direct cost savings of $57 million per year, dramatically increasing their overall productivity efficiency throughout the company.

Case study

Enlighten showed a global financial services company how to realise a 30 per cent increase in productivity, while improving both customer satisfaction and staff engagement. Results delivered were well beyond the expectations of management involved.

Case study

A leading provider of financial services overcome its issues around company culture, to dramatically improve back-office productivity and customer service levels. This was achieved by partnering with senior management and using the unique Enlighten methodology.

Case study

We helped an international financial services firm, with more than 10.8 million active brokerage accounts, increase both customer satisfaction and employee engagement. This had a lasting impact on bottom line profits and company culture.

Case study

A financial services overcame service level issues to improve performance and productivity. In the process both employee engagement and customer satisfaction grew exponentially, delivering results well above expectations.

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Enlighten Announces Version 3.0

Given the pressing need for businesses to be in tune with customer demands, business leaders need to know what customers want and prioritise the methods to ensure complete customer satisfaction.

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Enlighten’s tool offers a lot more granularity and transparency around performance, which means that my managers can plan and review on a daily-and even hourly-basis, and make adjustments based on real-time data.


General Manager - Policy Operatins, Allianz Australia Insurance Limited
Crisis leadership. Learn more on Enlighten.