Retirement Solutions
Helping leading US provider of record-keeping services to grow capacity for new clients with minimal growth in FTE – 24.8% efficiency gain in 20 weeks
- Enlighten OPEX
- +612 9232 2771
- info@enlighten-opex.com
Helping leading US provider of record-keeping services to grow capacity for new clients with minimal growth in FTE – 24.8% efficiency gain in 20 weeks
A large global banking and brokerage firm with branches across the US, UK and SA was experiencing a productivity performance deficit across its operations. This problem was impacting several key areas, from employee performance and engagement, to customer satisfaction.
Helping US-headquartered top mutual fund customer service organization to keep quality high and optimize capacity across on-shore and off-shore operations – 85% efficiency gain in 20-week pilot program and 107% efficiency gain overall.
