Find out how a multi-nation retailer was able to increase the cost competitiveness of its administration processing while reducing customer complaints. The retailer maintained consistent staff hours, improved skills coverage by 67% and achieved its highest ever level of daily throughputs.

We helped a national Australian retail chain create a performance-driven culture to reduce waste and non-value-add activity in stores while maintaining excellence in customer service. The company improved store presentation with a more consistent set-up, increased flexibility of the workforce and reduced costs by 23%.