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Healthcare insurance

By partnering with a 60,000 member healthcare insurance fund, we helped improve productivity across Member Services, Hospital Services and Claims.

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P&C insurance call centre

Using our methodology, one of America’s biggest P&C insurers improved active management and training to enhance service levels and productivity. Average Handle Time reduced by up to 25 per cent while service levels increased by between 58-75 per cent.

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P&C specialty insurance back-office

We assisted one of the main players in American insurance grow back office operations capacity to handle increasing workload. Efficiency was improved by 54 per cent, yielding $US 2M cost savings, while maintaining quality and improving culture.

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