Backlogs and cycle times are a major barrier to quality service. We helped 110,000 member private health insurer reduce these barriers to deliver improved service for members.
By partnering with a 60,000 member healthcare insurance fund, we helped improve productivity across Member Services, Hospital Services and Claims.
Using our methodology, one of America’s biggest P&C insurers improved active management and training to enhance service levels and productivity. Average Handle Time reduced by up to 25 per cent while service levels increased by between 58-75 per cent.
We assisted one of the main players in American insurance grow back office operations capacity to handle increasing workload. Efficiency was improved by 54 per cent, yielding $US 2M cost savings, while maintaining quality and improving culture.
We helped one of the biggest financial institutions in Australia identify direct cost savings of $57 million per year, dramatically increasing their overall productivity efficiency throughout the company.
