By partnering with management at one of the leading global providers of insurance, Enlighten helped reduce operational costs and improve efficiency and productivity by more than 25 and 50 per cent respectively.
We helped one of the biggest financial institutions in Australia identify direct cost savings of $57 million per year, dramatically increasing their overall productivity efficiency throughout the company.
Enlighten showed a global financial services company how to realise a 30 per cent increase in productivity, while improving both customer satisfaction and staff engagement. Results delivered were well beyond the expectations of management involved.
A leading provider of financial services overcome its issues around company culture, to dramatically improve back-office productivity and customer service levels. This was achieved by partnering with senior management and using the unique Enlighten methodology.
We helped an international financial services firm, with more than 10.8 million active brokerage accounts, increase both customer satisfaction and employee engagement. This had a lasting impact on bottom line profits and company culture.
A financial services overcame service level issues to improve performance and productivity. In the process both employee engagement and customer satisfaction grew exponentially, delivering results well above expectations.
