Helping US-headquartered top mutual fund customer service organization to keep quality high and optimize capacity across on-shore and off-shore operations – 85% efficiency gain in 20-week pilot program and 107% efficiency gain overall.
By introducing optimised operational standards as part of an operational excellence program, a large firm saw significant improvements in its workflow, engagement and productivity levels.
Using Enlighten’s transformation program, a large-scale risk management firm was able to identify its operational issues. This was aided by a continuous improvement culture that centred on enhanced visibility and improved scheduling.
Find out how we helped a global superannuation firm take control of its workflow and overhaul parts of its business model to deliver enhanced benefits to shareholders, clients and staff.
