A large global banking and brokerage firm with branches across the US, UK and SA was experiencing a productivity performance deficit across its operations. This problem was impacting several key areas, from employee performance and engagement, to customer satisfaction.
Helping US-headquartered top mutual fund customer service organization to keep quality high and optimize capacity across on-shore and off-shore operations – 85% efficiency gain in 20-week pilot program and 107% efficiency gain overall.
Find out how a multi-nation retailer was able to increase the cost competitiveness of its administration processing while reducing customer complaints. The retailer maintained consistent staff hours, improved skills coverage by 67% and achieved its highest ever level of daily throughputs.
We helped a national Australian retail chain create a performance-driven culture to reduce waste and non-value-add activity in stores while maintaining excellence in customer service. The company improved store presentation with a more consistent set-up, increased flexibility of the workforce and reduced costs by 23%.
