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About Us - Sarah Coughlin & Operational Excellence

Sarah Coughlin

Head of Enlighten Institute of Management

Sarah is a cutting-edge business executive with over 18 years’ experience in performance coaching and change management. Her career spans financial services, education, telecommunications and retail.

As Head of Enlighten Institute of Management, Sarah oversees a training framework to support and develop the learnings of all levels of management in the space of operational excellence as well as general leadership. She specialises in delivering change programs that result in sustainable performance improvements and behavioural change for the organisation.

During her time with Enlighten Operational Excellence, Sarah has worked with Suncorp, Teachers Health, Allianz, University of Western Sydney, the Commonwealth Bank of Australia and Australian Administration Services (AAS) to name a few.

Crisis leadership. Learn more on Enlighten.