Over the last 15 years, Enlighten has built a comprehensive SaaS Operational Excellence platform that drives our transformation program. Enlighten support helps you to activate great results with our leading software. We constantly enhance our SaaS platform to ensure clients receive a cutting-edge, evolving set of tools We allow clients to licence this platform after we leave, ensuring they can sustain the millions in savings.
ENLIGHTEN SOFTWARE SUPPORTS MANAGEMENT DISCIPLINES
Participate more effectively in daily team huddles and management meetings with timely, actionable information and common metrics.
Gain visibility into bottlenecks, productivity issues and the cumulative impact of waste to prioritise and solve problems.
Create daily and weekly plans, coach team members and deliver quality with consistent management disciplines.
Understand capacity and skill requirements for the days, weeks and months ahead to optimise resource allocation across the business.
SET TARGETS EFFECTIVELY
Use scenario modelling and waste insight to understand your team’s true potential and confidently set achievement goals.
Measure and improve. Develop a culture of continuous improvement that rewards progress. The timely feedback cycle makes this possible.
DASHBOARDS PROVIDE HOLISTIC DAILY GUIDANCE AT EVERY LEVEL
Individual, team-level and executive roll-up dashboards enable clear visibility of productivity, efficiency, quality, employee engagement and customer service levels. Ensure performance goals are balanced with quality and service objectives.
Traffic-light colour coding makes it easy to focus on what needs attention. See trends with data roll-ups. Drill down to analyse problems and spot bottlenecks.
Everyone has a summary dashboard showing performance, quality, customer service, engagement and other key metrics for their teams. Senior leaders see a “roll up” of metrics across their business area.
KNOW WHERE YOU STAND, EVERY DAY
Apples-to-apples efficiency measurement. Work output is normalised into hours across all teams, providing the basis for uniform measurement and fair performance comparisons across business units.
Consistent metrics for all teams enables common performance language and fair comparisons. Daily, meaningful performance feedback aids target setting, coaching and performance
optimisation by teams.
Performance data is timely, relevant and actionable. Transparency means everyone knows where they stand and what to do. Executives gain visibility across business units.
UNDERSTAND YOUR RESOURCE REQUIREMENTS AND CAPACITY
FORECASTING & PLANNING
Stop resource hoarding and ensure you’re ready for expected and unexpected volume spikes. Enlighten builds in advanced forecasting methodologies that predict volumes and help you model capacity requirements. The software translates the complex interplay of volume trends and granular time standards into reliable and easy-to- interpret resource requirements. Long-term forecasting feeds monthly, daily and weekly scenario modeling. Proactive planning and dynamic right-sizing becomes the norm.
UNCOVER, QUANTIFY AND ERADICATE WASTE
Enlighten’s unique methodology and measurement system makes waste visible and quantifiable. Teams know how much time is spent on value-add work, non-value-add work and waste. Waste is categorised, enabling data-based decision-making, action plans and escalations. Waste is aggregated across business areas enabling executive insight, prioritisation of improvement efforts and accurate measurement of Lean initiative impact.
UNDERSTAND AND MINIMISE COSTS WHILE ACCELERATING THROUGHOUT
Analyse unit costs as well as end-to-end process costs. Identify improvement opportunities that will provide the greatest ROI. Accurately measure the cost benefit of completed process improvement initiatives. Prioritise waste eradication and process improvement initiatives that accelerate throughput and provide the greatest customer value.