Enlighten and the Retail Sector

Online marketplaces are disrupting Australia’s retail market as we know it. With the arrival of global powerhouse Amazon, retailers are under fire to go digital and leverage the power of data, or be left behind.
Enlighten helps you gain visibility of systems and processes, reduce waste and enhance customer service. We enable you to meet the peaks and troughs of day-to-day business more efficiently and keep customers happy.

Factsheet

The online market is becoming an increasingly important sales channel for retailers and brands to reach a broader audience in Australia and tap into international markets. As online marketplaces become the go-to platform, retailers need to fully understand their customer base by unleashing the power of data.

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Case study

National mini-major retail chain

We helped a national Australian retail chain create a performance-driven culture to reduce waste and non-value-add activity in stores while maintaining excellence in customer service. The company improved store presentation with a more consistent set-up, increased flexibility of the workforce and reduced costs by 23%.

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Case study

Administrative processing for retail chain

We helped a multi-nation retailer increase cost competitiveness of its administration processing while reducing customer complaints. The retailer maintaining consistent staff hours, improved skills coverage by 67% and achieved the highest ever level of daily thoroughputs.

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Media

Enlighten Announces Version 3.0

Enlighten Announces Version 3.0 Wednesday 13th June 2019. Sydney, Australia.Enlighten (https://enlighten-opex.com.au/) announced today the release of its 3.0 software version which aims to make it even easier for companies and ...
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Media Release – Outsourcing is dead if not done properly, says latest industry report

Outsourcing is dead if not done properly, says latest industry report Monday 12 November 2018. Sydney, Australia. The outsourcing sector needs to sharpen its act or face losing significant business, ...
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#HowWeHelped

Enlighten helped us to completely re-look at every activity that we did in a store and question why do we do it and why do we do it that way. Enlighten’s external point of view challenged us in terms of asking those questions
Holly Kramer
Non-Executive Director and former CEO of Best & Less

Let’s start a conversation

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Level 2, 6 O’Connell Street
Sydney NSW 2000

+612 9232 2771

175 Federal Street, Suite
900 Boston MA 02110

+1617 535 7641