Enlighten and the BPO Sector

Business process outsourcing (BPO) is becoming an increasingly popular strategy for companies looking to reduce operational costs and focus on improving core business operations. However, in a highly competitive environment, it can be difficult for both onshore and offshore BPOs to sustain high performance.
Enlighten helps you enhance productivity and capacity by a dramatic and sustainable margin in business process outsourcing. We partner with you to gain greater control over your capacity, cost and quality within a single budget year.


Over the next 5 years, BPO growth is expected to rise, with companies seeking new operational efficiency at a reduced cost. This trend is underpinned by rising demand for technical expertise, particularly in IT, human resources, recruitment and finance, which many companies lack internally.

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Case study

Taking control of workflow with a business model overhaul

We helped a global superannuation firm take control of its workflow and overhaul parts of its business model to deliver enhanced benefits to shareholders, clients and staff.

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Case study

Establishing a culture of excellence delivered increased efficiencies

We helped a large-scale risk management firm identify its operational issues, aided through the support of a continuous improvement culture that centred on enhanced visibility and improved scheduling.

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Case study

New operational benchmarks drove workflow and productivity improvements

We helped implement an operational excellence program for a leading firm that underpinned a significant improvement to its workflow, engagement and productivity levels.

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Enlighten Announces Version 3.0

Enlighten Announces Version 3.0 Wednesday 13th June 2019. Sydney, Australia.Enlighten (https://enlighten-opex.com.au/) announced today the release of its 3.0 software version which aims to make it even easier for companies and ...
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Media Release – Outsourcing is dead if not done properly, says latest industry report

Outsourcing is dead if not done properly, says latest industry report Monday 12 November 2018. Sydney, Australia. The outsourcing sector needs to sharpen its act or face losing significant business, ...
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I can’t picture running my operation – and my team driving the outcomes that they do – without the Enlighten toolkit, because it’s so simple and enables successful transformation.
Minos Paterakis
Operation Manager – National Information Brokerage, Mortgage Services & Training SAI Global

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Level 2, 6 O’Connell Street
Sydney NSW 2000

+612 9232 2771

175 Federal Street, Suite
900 Boston MA 02110

+1617 535 7641