Enlighten and the BPO Sector

Business process outsourcing (BPO) is becoming an increasingly popular strategy for companies looking to reduce operational costs and focus on improving core business operations. However, in a highly competitive environment, it can be difficult for both onshore and offshore BPOs to sustain high performance.
Enlighten helps you enhance productivity and capacity by a dramatic and sustainable margin in business process outsourcing. We partner with you to gain greater control over your capacity, cost and quality within a single budget year.


Over the next five years, BPO growth is expected to rise, with companies seeking new operational efficiency at a reduced cost. This trend is underpinned by rising demand for technical expertise, particularly in IT, human resources, recruitment and finance, which many companies lack internally.

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Case study

Taking control of workflow with a business model overhaul

Find out how we helped a global superannuation firm take control of its workflow and overhaul parts of its business model to deliver enhanced benefits to shareholders, clients and staff.

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Case study

Establishing a culture of excellence delivered increased efficiencies

Using Enlighten’s transformation program, a large-scale risk management firm was able to identify its operational issues. This was aided by a continuous improvement culture that centred on enhanced visibility and improved scheduling.

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Case study

New operational benchmarks drove workflow and productivity improvements

By introducing optimised operational standards as part of an operational excellence program, a large firm saw significant improvements in its workflow, engagement and productivity levels.

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Enlighten listed in Gartner 2019 Hype Cycle for Human Capital Management Technology

Enlighten listed in Gartner 2019 Hype Cycle for Human Capital Management Technology Wednesday 21 August 2019. Sydney, Australia. Enlighten has once again been listed in Gartner’s Hype Cycle series, under ...
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Will Tregurtha Extends Unbroken Podium Run To Four

Will Tregurtha Extends Unbroken Podium Run To Four In line with our mission to help clients become operationally exceptional and carve out a competitive edge, race car driver, William Tregurtha ...
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I can’t picture running my operation – and my team driving the outcomes that they do – without the Enlighten toolkit, because it’s so simple and enables successful transformation.
Minos Paterakis
Operation Manager – National Information Brokerage, Mortgage Services & Training SAI Global

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Level 2, 6 O’Connell Street
Sydney NSW 2000

+612 9232 2771

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900 Boston MA 02110

+1617 535 7641