BPO
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Factsheet
Over the next 5 years, BPO growth is expected to rise, with companies seeking new operational efficiency at a reduced cost. This trend is underpinned by rising demand for technical expertise, particularly in IT, human resources, recruitment and finance, which many companies lack internally.
Case study
Taking control of workflow with a business model overhaul
We helped a global superannuation firm take control of its workflow and overhaul parts of its business model to deliver enhanced benefits to shareholders, clients and staff.
Case study
Establishing a culture of excellence delivered increased efficiencies
We helped a large-scale risk management firm identify its operational issues, aided through the support of a continuous improvement culture that centred on enhanced visibility and improved scheduling.
Case study
New operational benchmarks drove workflow and productivity improvements
We helped implement an operational excellence program for a leading firm that underpinned a significant improvement to its workflow, engagement and productivity levels.
Media
Media Release – Outsourcing is dead if not done properly, says latest industry report
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The business case for BPO: Integrating outsourcing into your business plan
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