BPO Industry Report

BPO Industry Report 2018 – 2019

In November 2018, we launched our inaugural Business Process Outsourcing (BPO) industry report: BPO in the 2020s: How leaders will be positioned. The report was a compliation of hundreds of interviews with C-level executives and industry consultants from a diverse range of industries including business and finance, insurance, health, retail, FinTech, BPO and telecommunications.

The report was launched with a series of events in Singapore and Australia. The discussions around the report touched on multiple trends, opportunities and challenges for the BPO sector.

BPO INDUSTRY REPORT

KEY TRENDS IN THE BPO SECTOR

CULTURE & MINDSET IN THE BPO INDUSTRY