BPO Industry Report 2018 – 2019
Earlier this year we embarked on a project to survey the Business Process Outsourcing industry across ANZ to produce an independent research report that delivers a pulse-check to the industry.
We spoke to hundreds of C-level executives and industry consultants from a diverse range of industries including business and finance, insurance, health, retail, FinTech, BPO and telecommunications.
We have now complied all the results and are proud to release the inaugural report, BPO in the 2020s: How leaders will be positioned. The report highlights the gap between customers’ expectations and providers’ delivery. It gives insights in to the challenges facing the industry and what both BPO customers and providers are doing to maintain relevance in the sector.