BPO Industry Report

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BPO Industry Report 2018 – 2019

In November 2018, we launched our inaugural Business Process Outsourcing (BPO) industry report: BPO in the 2020s: How leaders will be positioned. The report was a compliation of hundreds of interviews with C-level executives and industry consultants from a diverse range of industries including business and finance, insurance, health, retail, FinTech, BPO and telecommunications.

The report was launched with a series of events in Singapore and Australia. The discussions around the report touched on multiple trends, opportunities and challenges for the BPO sector.

BPO INDUSTRY REPORT

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KEY TRENDS IN THE BPO SECTOR

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CULTURE & MINDSET IN THE BPO INDUSTRY

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